Reference
Troubleshooting & FAQ
Common issues and answers about loop2 — start with the Activity page when something isn't behaving the way you expect.
See the answers below for the most common questions.
Agent not replying?+
Check the Activity page for what ran, confirm the trigger matches the message, confirm the chat isn't excluded, and confirm the capability is Read & send.
Is my number safe?+
loop2 paces messages like a careful human, replies mainly to people who message first, caps follow-ups and honors opt-outs. No third-party WhatsApp tool can promise zero risk, and loop2 refuses bulk cold spam by design.
Can it send photos, videos and PDFs?+
Yes. You can attach files up to 20 MB per file to an automation, and the agent can send them.
Does it work in groups?+
Yes. Scope an automation to one group or all groups.
How do I pause an automation?+
Toggle it off from the Automations list.
Where do I get help?+
Use the Discord link inside the app, or message our WhatsApp agent.
