Keep personal chats private

Steps

1. Open the Excluded Chats page.
2. Search for a chat (minimum 2 characters).
3. Add your family, personal, team and investor chats.

Recommendation

Do this before enabling any automation scoped to All my direct messages or All my chats.

[SCREENSHOT: Excluded Chats page with a search input and a few chats added]

Worked example

A jewellery shop owner runs one automation scoped to All my direct messages so every price enquiry gets answered in seconds. The same WhatsApp number also carries her family group, her CA, and a staff group where salaries are discussed.

Before switching the automation on, she opens Excluded Chats and searches for each one:

1. Types Fam → adds Family ❤️.
2. Types Sharma → adds Sharma & Co (CA).
3. Types Team → adds Shop team.

The result: a customer asking "price of the 22k chain?" gets an instant reply, while a message in Shop team saying "transfer ₹40,000 to Ravi today" is never read by loop2 and never triggers anything. Excluded chats stay excluded across every automation you create later — you do not have to repeat this per automation.

What exclusion actually does

• The chat is skipped at read time, so its messages never reach the agent or the model.
• The agent cannot send into an excluded chat, even if another automation has Send to other chats enabled.
• Removing a chat from the list takes effect immediately for new messages; history read while it was excluded is not backfilled.