Reference
What each capability means
Capabilities are per-automation permissions — give each automation only what it needs.
The four capabilities
- Read & send — read the scoped chat and reply with messages or media. The default for responders and follow-ups.
- Read only — watch without sending. Use for recaps and monitoring.
- Send to other chats — post into chats other than the trigger chat. Example: notify your internal team group when a lead goes hot.
- Group admin — add/remove members or change group settings. Rarely needed; leave off unless you specifically need it.
[SCREENSHOT: Automation form showing the four capability toggles]
Keep reading
Keep personal chats private
Use Excluded Chats to remove any conversation from every automation. loop2 will never read or reply in an excluded chat, including groups and family threads.
Troubleshooting & FAQ
Agent not replying, QR disconnects, media attachments, group support, pausing automations and where to reach a human: the common fixes, all in one page.
